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An RS485 or a LAN connection from the PC running the software to the VOX400 is required in order to trigger sounds.
For this to happen, the VOX400 must be configured correctly depending on the connection being used.
The link to the document below shows how to setup the VOX400...
https://systemq.com/PDF/manual/xVOX400.pdf
Below describes the required settings for the software to trigger files.
Option 1 - RS485 triggering
•Serial Port (Com Port)
Option 2 - LAN network triggering
•IP Address
•Port
•Username
•Password