Frequently Asked Questions

Simple checks you can make before logging a ticket or calling out an engineer.

In order to get the best help from our ticket service, it is useful for us to know exactly which product you have. Here are ways to help identify your equipment.

Need help with your CCTV system?

General help and support with your CCTV system.

Tips & guides relating to Alien DVRs.

Automatic Number Plate Recognition also known as ANPR or ALPR is often thought of as technology commonly used by traffic police or parking management companies but the new Roboplate line of ANPR cameras and optional software make it affordable to any property owner even in homes.

Roboplate ANPR CCTV cameras capture vehicle number plates, compare against a white/black list and trigger a low voltage relay to open gates, bollards, doors, activate sounders and more!

They are standalone IP CCTV cameras that don't need a DVR or NVR to work. They'll capture number plates from the front or rear of a vehicle and can even capture partial plates. They are easy to setup, use and control using Internet Explorer and can store numberplate data on a built in SD card or by FTP to the cloud as back up or to share.

Adding sound to your CCTV.

Baluns contain small signal transformers that are specially tuned to match the cables impedance and convert the unbalanced signal to a balanced one. PASSIVE baluns just have the transformers and very little else in them.

Add extra functionality to your CCTV camera system with this great range of brackets & housings.

Tips and information on board and CS mount CCTV camera lenses.

Manuals and quick start guides for some of the UK biggest CCTV camera brands.

Apps for mobile devices such as Android, iPhone iOS and iPad iOS.

Co-ax and CAT5/6 cables

How to comply with the latest Data Protection Regs.

What they do and how to wire them...

LCD screens for monitoring your CCTV system...

Spec sheets, manuals, Quick Set Up Guides plus links to eCatalogues and Videos relating to current and now end of line CCTV equipment.

FAQs on our selection of CCTV products below...

General FAQs on the CCTVmate range of test monitors and tools.

Handy for capturing a shoplifter or vandal red-handed, read more about our full range of covert recording devices and cameras.

DDNS subscription services are highly secure packages for setting up remote access to CCTV recorders such as DVRs and NVRs or individual cameras.

When a recent CO-OP insurance survey questioned 12 former burglars they gave CCTV cameras as the first of 10 deterrents that would stop them from burgling a property.

And as CCTV system prices fall to no more than the cost of a large screen TV, it is hardly surprising it's use is more widespread. It can be used by any household or small business to deter intruders but also to protect what is precious to you whether your family, your staff, your valuables or your stock.

Common questions on door entry related CCTV systems.

Maximise the effectiveness of your CCTV system by adding some dummy CCTV cameras.

The DVR365 by System Q was the best selling UK DVR brand of the late 90s and noughties. It was the first true real-time DVR recorder and a popular choice of the UK CCTV trade. To its credit 10 years after it was last manufactured, there are still units out there. The DVR365 produced "dav" file format recordings.

Tips, guide and manuals for the Zap electronic lock range.

Health & safety regulations dictate that it must be safe & easy for anyone to exit a building via a fire door even if it is locked for security purposes. This new range includes a model to suit most applications including touch free and backlit options.

A selection of free tools and resources to make installing and managing your day to day CCTV operations that little bit easier.

General tips to make installing that bit easier...

Interference on a CCTV camera system can manifest itself in many ways from a B&W image, a rolling picture, ghosting or simply no image at all. Here are our top tips for diagnosing interference and rectifying the issue.

IPmules

FAQs on the IPmitter wireless IP CCTV transmission range.

FAQs on the full range of KitVault CCTV Enclosures & Monitor Brackets.

How to network DVRS and NVRs

Best selling CCTV camera range since 2007


Related items: SEE220

Help and FAQs on None-PoE Switches

PoE switches allow data to flow seamlessly from one device to another allowing an easy way to connect everything together. To make designing networks easier some devices such as IP cameras can actually be powered over the Ethernet cable, this method of powering is called PoE short for “power over Ethernet”.

A selection of our most frequently asked questions on CCTV...

General FAQs on Power Supplies

Top tips for getting the most out of your PTZ cameras and equipment.

FAQs, tips and diagrams on how the RapidFir range of RJ45 plugs and tools can save installation time.

The Rascal range of handy relay modules provide the perfect low cost solution to interfacing systems together and also adding extra functionality such as timers to existing alarm, CCTV, security and access control systems.

Help when you need it, our UK based support engineers have over 200 years experience between them in electronics, CCTV, networking, programming and video processing so they really do know what they are talking about.

Roboplate ANPR CCTV cameras capture vehicle number plates, compare against a white/black list and trigger a low voltage relay to open gates, bollards, doors, activate sounders and more!

They are standalone IP CCTV cameras that don't need a DVR or NVR to work. They'll capture number plates from the front or rear of a vehicle and can even capture partial plates. They are easy to setup, use and control using Internet Explorer and can store numberplate data on a built in SD card or by FTP to the cloud as back up or to share.

Top tips & advice on how to get the most out of lighting your property.

A range of products to get your CCTV signal from A to B.

A new range of CCTV technology designed to read human body temperatures to help with the detection of abnormally high temperatures (an early warning sign of Covid 19).

A range of tools & test equipment by the UK's best CCTV brands - CCTVmate, Pocket Electrician & RapidFit.

Our most commonly asked questions on the new range of Rapid Deploy and RoomWatch CCTV cameras.

Getting a CCTV camera signal from A to B when cabling is difficult or impossible can be tricky but there are solutions...

The Zendit range of wireless key fobs & key pads is a gift to any CCTV, alarm or access control engineer thanks to its versatility and wide range of configurations. Ideal for opening gates, switching lights on, sounding audio devices such as the VoiceOff, this great value range adds lots of functionality to a security or automation system without a hefty price tag. The key fobs can be used as a standard fob for up to 4 devices or even wall mounted in a bracket to serve as a static panic button or controller. Handy belt clips are also available to carry the fobs on your person within easy reach again as either a panic button or for a member of staff to gain quick control or access of other equipment. The entire range includes single or multi (2, 3 or 4) button key fobs in either a white or black finish with a selection of key-rings and clips, compact wall mount push button key pads and 1 or 4 channel receivers with control buttons too. Dual channel key pads are a useful addition to the range allowing a fixed access pad to activate the opening of a door or gate without the risk of personnel losing or forgetting their keys.

Tips & guides relating to Zip cameras, DVRs, NVRs and accessories.